DP World Cyber Attack

Dear valued client,

As you may have heard in the media over the weekend, stevedore DP World was impacted by a cyber security incident on Friday which is currently affecting access to their terminals across Australia.

The most recent update we have received from industry body, FTA Australia, advises of a gradual recommencement of operations, as below:

DP World, Brisbane Terminal (05:40am) –
R&D Operations Recommenced
Short Description: System testing overnight has been successful and 1-Stop manifest messaging is flowing uninterrupted to the terminal. ASC’s are dispatching jobs and gates are operating. Kiosk phones are currently down and a workaround will be put in place later today. In the meantime, staff will be patrolling the kiosks to offer assistance as required.
The terminal will be prioritising delivery of longest dwell time imports and receival of exports for vessels in order of arrival.
Your patience is appreciated as we work through the backlog during this week. – John Geyer, DP World

DP World, West Swanson (Melbourne) Terminal (07:05am) –
Short Description: DPW WST road is open, but it is slow and we are still having ongoing issues. Please be patient.
DP World, West Swanson (Melbourne) Terminal (07:15am) –
PLEASE DO NOT SEND EXPORT UNITS TO THE TERMINAL
Short Description: Please do not send any export boxes of any kind to the terminal.
These units are causing delays at the gates. If you have a driver here, please ask him to leave.
If you have a driver on the way, call him and tell him to return to the depot. – Michael Fogarty, DP World

DP World, Port Botany (Sydney) Terminal (08:06am) –
R&D OPERATIONS RECOMMENCED
Short Description: The plan is IMPORTS ONLY for today, please. As we seek to restore normal service. No shows on export slots will be waived.
FFD & LFD dates have been adjusted to reflect access and unforeseen service impacts.
We are working through the emails and will response to requests as work flows allow.
Issue Impact: Your patience is appreciated as we work through the backlog during this week.
Understand that PIA is still in place from 1300hrs today for the 7day period.

DP World, (Fremantle) Terminal (07:05am) –
R+D OPERATIONS
Short Description:
Limited R+D operations recommenced last night (Sunday 12/11) from 2200.
Import free time and Export cut offs are as per below and will be updated accordingly.
As well as existing bookings, additional slots will be made available and can be requested for FZY/CIM and DLW imports for Monday and Wednesday. We will do our utmost to accommodate your request’s.
SRI/SRO’s – To assist truck flow through the terminal, we may adjust the start/finish times of your SR’s and limits may be in place.

FZY – FFD 13/11 – LFD 17/11
CIM – FFD 13/11 – LFD 17/11
DLW – FFD 13/11 – LFD 17/11
PGC – Cut off 14/11 @ 0400
VST – Cut off 17/11 @ 1200
LEH – Cut off 19/11 @ 1200
Note – PIA as previously notified is still in place, there will be no R+D operations on Tuesday 14/11 or Thursday 16/11. 

This is an evolving situation at present and no doubt there will be further information to come throughout the following days on any contingencies shipping lines have in place.  The situation is further compounded by the ongoing industrial action, leading to waiting times of 3-6 days for vessels calling at DP World across Australia.  Terminal operations at Patrick and Flinders in Sydney, Melbourne, Brisbane, Fremantle and Adelaide are not impacted by these events and services are operating as normal.

Your Customer Service Representative will contact you separately if your shipment is en route and currently due to call at DP World.